Experience

Creative and Media

Jan 2021 – Present

Doradz Studio · Christchurch, New Zealand · Freelance

Independent photography practice specialising in weddings, events and portraits.

Photograph weddings, private events, family sessions and individual portraits in varied indoor and outdoor environments.
Consult with clients, plan coverage, manage equipment and coordinate the full workflow from booking through delivery.
Select, edit and deliver final image galleries using Adobe Lightroom, with attention to consistency and client expectations.
Manage file organisation, backups, online portfolio content and a self-hosted client-gallery platform.

Apr 2019 – Present

Pukeko Blue Ltd · Christchurch, New Zealand · Full-time

Person-centred support for people with complex physical and mental-health needs.

Support people with complex physical and mental-health needs while maintaining dignity, privacy and person-centred practice.
Administer medication, complete accurate records and coordinate with colleagues and healthcare professionals.
Make sound decisions independently in high-pressure situations, mentor colleagues and lead shifts when required.

Aug 2014 – Feb 2018

The Results Companies — Virgin Mobile / Sprint / Assurance Wireless · Philippines · Full-time

Telecommunications support, escalations and fraud-prevention casework.

Progressed from frontline support to Subject Matter Expert and Back Office Analyst within six months.
Conducted account reviews, handled escalations, supported fraud-prevention processes and documented findings accurately.
Created system documentation, completed research tasks and supported multiple brands and product lines.

Sep 2011 – Jun 2014

Hinduja Global Solutions · Philippines · Full-time

Consumer-electronics support across Sony product lines.

Provided nearly three years of technical support across Sony consumer electronics, including digital cameras and camcorders.
Diagnosed hardware, software, setup and connectivity issues and explained solutions clearly.
Logged, tracked and documented cases using online support and ticketing systems.

Feb 2010 – Aug 2011

Sitel Philippines · Philippines · Full-time

Remote printer installation, configuration and troubleshooting support.

Provided remote installation, configuration and troubleshooting support for Lexmark printers and related software.
Maintained product knowledge and produced clear support documentation.